log in problem

High-level Tool for Interactive Data Extraction

log in problem

Postby nicoaubone » Thu Feb 17, 2022 7:07 am

Hello, I cant log in to the service, seems to be a problem there...
thanks
nicoaubone
 
Posts: 2
Joined: Thu Feb 17, 2022 7:06 am

Re: log in problem

Postby skperez » Thu Feb 17, 2022 9:27 am

Thanks for your inquiry!

We recently released a new update to HiTIDE so you may need to clear your cache and try again.

If you are still seeing this issue after clearing your cache, please provide the exact error you are seeing and what browser you are using.

Thank you!
skperez
 
Posts: 1
Joined: Thu Feb 17, 2022 9:07 am

Re: log in problem

Postby nicoaubone » Thu Feb 17, 2022 10:55 am

Yes, I cleaned the browser (chrome) cache but the error persists, when i click the "sign in" button nothing happens, the error in the browser console is :
Access to XMLHttpRequest at 'https://hitide.profile.podaac.earthdatacloud.nasa.gov/hitide/api/session/user/' from origin 'https://podaac-tools.jpl.nasa.gov' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
Thanks
nicoaubone
 
Posts: 2
Joined: Thu Feb 17, 2022 7:06 am


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